
I once heard Anthony Bourdain say, in an interview, that working in the kitchen was all about avoiding a disaster. Everything you do in one way or another is preventing chaos or a disaster of some sort and he couldn't be more right. This applies to the kitchen at a restaurant, it applies to the servers out on the floor and it definitely applies to the bar. From the minute you're in to the minute you clock out your job is to ensure that your table has no complaints, the drinks are done right, the food comes out on time and when the food comes it better be correct, hot and taste great. Spoon? Fork? Refill? ….from beginning to end, avoiding disaster.
In the close to 6 years I've worked behind a bar I have seen many, many a things and I have had many a crazy nights. Sure everyone has a busy night, or a night that doesn't go as smoothly as we wish but I am taking about those really bad ones. The deep in the weeds, knee deep in shit, oh-my-god-when-will-I-get-the-fuck-out-off-here kind of nights. They are few and far between but when they come they come with a fury. Bartending is not easy, nothing in this industry is of course, but for some reason people tend to think bartending is all fun and games. It is fun to make drinks of course and it is easier for us to have off the cuff or informal conversations with our customers but the fun stops there. Everything else is a balancing act and in the end we have a job to perform just like everybody else. Good bartenders will be fully aware of this fact and live by it. The terrible ones still think they became bartenders so they can pick up chicks and will spend their whole night talking to the girl at the end of the bar while you wait for another drink for 20 or 30 minutes.
So Saturday rolls around and it was one of those nights. Busy as all hell and all at once too. The tables adjacent to the bar, the bar, the entire restaurant, everything....at once. Bartenders sometimes get put in crazy situations and that is fine because we can usually handle it. I'm pretty proud of the guys I work with because when the deck is stacked against us, no one complains no matter how screwed we are. We just get to work. So when the doors opened and drink tickets started flooding in we get to work. When the bar filled up, three people deep, we kept on working and when an adjacent cocktail area becomes our responsibility, we kept on working . It was a perfect storm. A storm that rolled into town in the blink of an eye.
In the middle of it, it is all too easy to get tunnel vision. You have a hundred things to do, twenty different people vying for your attention all at once and your mind wants to ignore every single one of them. It has happened to me and I have seen it happen to others. I have seen bartenders lose their cool, lose their focus and in this business if you can't stay focused you might as well pack up and go home because you are screwed the minute you set foot behind the bar. Focus is key. At the busiest moment, when I felt myself starting to lose control of the situation I stopped and remembered something Greg Maddux once said. When asked how he worked himself out of a jam Maddux said that his old baseball coach taught him to slow everything down. Your basic instinct is to speed up, get out of the situation as fast as possible. While this makes perfect sense it makes you less efficient and works against you. So I stopped and I slowed it down. I took a deep breath and slowed the situation down in my head...and got back to work.
I once asked a friend of mine who is a chef and has worked in some very busy kitchens why he chose to work in this industry. “Martin, I was in the Navy” he said “I used to land fighter planes on an aircraft carrier...I would miss the adrenaline rush if I ever got a desk job”. That stuck with me because in a way I too have become a victim of that addiction. Nights like Saturday will kick your ass. They will break you down, chew you up and spit you out but in the end it's a rush, the thrill of knowing you beat it. It goes farther than just counting tips at the end of the night. For us of those who take pride in it, it is a personal victory, the adrenaline rush is the trophy you get to take home.